An IP’s worklife is not all roses and thankyous. Often the very people you try to help are the ones who resist, ignore, complain, say ‘yes’ while doing ‘no’, and they treat you like a burden rather than as help for which they should be grateful. It takes strong emotional intelligence skills to come out on top, smiling and effective in work environments such as that. This first of two sessions in using emotional intelligence at work is designed to help IPs and IPC Teams prevent and handle negative effects of less-than-supportive workplace environments. It provides insight into how the emotional self functions and malfunctions at work, provides encouragement and practical tools to notice, release and stay free of hurt and resentment. Includes exercise in self-reflection. On November 1 we turn the focus to the interpersonal/social. (Attendance at the second session is not required to attend this webinar.)