How do I know if my order has shipped?
Do I need to be an APIC member to purchase a product?
Print books: Once your order is fulfilled, you will receive an email containing a UPS tracking number (from email@example.com); click on the tracking number link in the email to track your package. If you have questions about your shipment status, please call (240) 646-7032 or email firstname.lastname@example.org.
Digital products (PDF books): Once your payment is processed, you will receive an email with the subject line "Access Instructions," containing a link that will allow you to download your product. If you do not receive this email or have any issues with your download, please call (240) 646-7032 or email email@example.com.
No. But you will need to create an account with us to place your order. At the beginning of the checkout process, you will be directed to create your account.
What methods of payment does APIC accept?
APIC accepts Visa, MasterCard, American Express, and checks. Sorry, we do not accept Discover cards.
How do I order if I am paying with a check?
Please fill out the order form and follow the instructions for paying by check. Questions? Email firstname.lastname@example.org.
Does APIC accept purchase orders?
No. Please contact us at email@example.com if your institution requires you to use a purchase order. We will work with you to help you get the APIC tools and resources you need.
Is my online transaction secure?
Yes, payments are processed through Paypal, an established online payment processing vendor. APIC is a PCI compliant organization.
I have a coupon or gift certificate for APIC resources. How do I redeem it?
Coupons: Visit our Online Store and add the books you would like to purchase to your cart. Click "Proceed to Checkout," then enter the code from your coupon in the "Promotional Code" field. Click "Apply. Your order total will be updated to reflect the discount. If you have any issues, please contact firstname.lastname@example.org.
Gift certificates: Unfortunately, gift certificates cannot be used in the Online Store. Please call (240) 646-7032 or email email@example.com to redeem your gift certificate.
I have a coupon or gift certificate for APIC resources. What can I order?
Note that all gift certificates and coupons are one-time use only and are void if duplicated. Gift certificates and coupons may not be applied to travel or shipping costs, and may not be used to purchase APIC logo merchandise (unless explicitly stated on the gift certificate or coupon). Other terms and conditions apply; please check the language on your gift certificate or coupon before placing your order.
How do I rush ship my order?
If you need expedited shipping, please contact the APIC Distribution Center for a quote at (240) 646-7032 or firstname.lastname@example.org. Expedited orders may incur a $20 rush fee in addition to rush shipping costs.
Does APIC ship to P.O. boxes and APO addresses?
A physical address is required for all orders. UPS does not ship to P.O. boxes or APO addresses. Please contact our distribution center at (240) 646-7032 or email@example.com if you must ship to a P.O. Box or APO.
When should I expect to receive my order?
For print books, please allow 7-14 business days for delivery. Once your order is fulfilled, you will receive an email containing a UPS tracking number (from firstname.lastname@example.org); click on the tracking number link in the email to track your package.
For digital books (PDFs), you should receive an email containing a download link for your product immediately after submitting your payment.
If you have questions about your shipment status, please call (240) 646-7032 or email email@example.com.
My order arrived damaged. What now?
Please report damaged shipments within 10 business days of receipt. The replacement will be reshipped at no cost.
To report a damaged shipment, please call the APIC Distribution Center at (240) 646-7032, or email us at firstname.lastname@example.org (Subject Line: Damaged shipment). Please reference your order number, if possible.
If I have a question about my order; whom should I contact?
Please contact the APIC Distribution Center at (240) 646-7032 or email@example.com.
How do I get a quote for an institutional subscription to the APIC Text Online?
To receive a quote, please complete the assessment. Once completed, APIC will provide you with a quote within 2 business days.
How do I place an order for APIC logo merchandise?
To order APIC logo merchandise (T-shirts, pens, notebooks, etc.), click here. For all questions pertaining to merchandise, please contact firstname.lastname@example.org or (847) 963-8100.
Can I return a product?
If you are not satisfied with your purchase of an APIC print book, you may return it within 30 days of invoice date. Digital products (including PDF-format books, PDF-format reports, website access [such as the APIC Megasurvey Dashboard], and APIC Text Online subscriptions) are not returnable. See our Return Policy for more information.